Carried out security inspections, identified problems and necessary repairs or corrective actions and supervised their implementation. Interviewed, trained and developed subordinates as well as disciplinary actions up to terminations when necessary. Managed the development and launch of WMS and Financial Inventory install of 3 Gap Inc. facilities. Conserved hazardous and non-hazardous materials. Coordinated event set-up and tear down through direct supervision of part-time staff and operations of a forklift as needed. Revamped 3PL operation by proactively reducing operating cost while fulfilling contractual agreements and company standards. Expedited customer complaints and consistently achieved a high level of customer satisfaction. Coordinated working routes to meet customer requirements. Developed and consistently fostered excellence in all facets of customer service, equipment processing, and sanitation operation. Trained and developed assigned employees in a team environment while maintaining effective performance management skills. Coordinated the hiring, promoting, disciplinary actions and recommended appropriate actions. Managed established contracts to ensure compliance with all obligations. Reporting Skills. Companies differ in the way they operate. Supervised and mentored staff in accordance with company policies & procedures, ensuring excellence and efficiency in operations. Objective : 3 years of experience as an Operations Supervisor. Worked closely with the Blast Engineer on the design development and implementation ensuring accuracy of execution and compliance with safety procedures. Delivered exceptional operational support including payroll administration for the leading temperature-regulated warehouse provider throughout the region. You don't necessarily need formal education for this position. Ensured compliance with safety standards by organizing and conducting biweekly safety meetings. Reduced associate retention and increased unit morale by ethically administering proper human resources principles and instituting associate recognition and rewards program. Supervised all couriers and warehouse personnel; responsibility for hiring, interviewing and conducting job performance evaluations. Prepared and conducted performance appraisals and resolved associates relation issues that arose. Provided managerial leadership, coaching/feedback and development for 25 direct reports. Evaluated performance of direct reports, providing discipline or recognition. Prepared and presented quarterly PowerPoint presentations to divisional management. Supervised daily activities of the unit coordinators as well as hiring/termination, performance evaluation and scheduling. ENFORCES STANDARDS. Ensured inventory integrity and customer satisfaction by managing timely and accurate picking, packing, shipping, and bag inventory management. Served as the Division Company Headquarters Operations Supervisor/Manager, which served over 600 personnel consisting of military and DOD civilians. Coordinated hiring, training, and supervision of personnel, monitored individual productivity, and conducted performance reviews and evaluations. Provided direct supervision for day-to-day operations in support of the protection of resources vital to national security. Below we've compiled a list of the most important skills for an Operation Supervisor. Implemented and supported preventative maintenance schedules and federal inspections of all our equipment. Monitored and updated daily operations and pharmacy reports, to ensure optimum employee productivity and quality. Top level vs mid/low level operations management interviews. Key Operations Supervisor Skills. Supervised and planned unloading trailers within production goals and heightened damage control. Assured the completion of administrative and informational assignments such as performance evaluations and departmental investigations. Provided annual safety training to coworkers resulting in a safety first mentality. Prepared written documents concerning operators performance, delegate work assignments, documented daily activities and pay time for all operators. Presented performance assessments; recognized achievements & developed action plans around opportunities. Marketing Management Skills. Monitored key performance indicators of multiple facilities, personnel, and provided management support as needed. As you consider the types of skills and abilities to include in your operations supervisor job description, order them in terms of how critical they are to get the job done. Data Processing Skills. Established effective relationships with human resources and manpower planning to ensure optimal schedule coverage and appropriate staff retention. Developed, implemented and automated organizational feedback forms in reference to monthly job performance for direct reports. Determined workloads, established work schedules, monitored performance, and conducted performance evaluations. Maintained a clean and orderly environment in all operations areas of the Regional Processing Facility. Analyzed the production of direct and indirect reports to determine appropriate workload capacity. Selected as an Inventory Management Specialist assigned with reviewing and creating inventory codes at other jurisdictions. They are sometimes known as a chief operating officer, or COO. Maintained direct contact with customers to solve carrier related issues in coordination with the XPO LTL sales department. By knowing what makes your customers happy, you will be able to connect with them and provide guidance to your subordinates on how to take care of customers' needs. Scheduled facility safety meetings and required training for employees. Worked closely with director of operations and operations manager on daily operations. Analytical. Prepared yearly performance appraisals; administered performance action plans up to and including dismissal. Managed daily staff scheduling and vacation request Performed interview hiring process along with disciplinary action and performance reviews. Even just by the sound of it, a logistics manager seems like an imperative position in … Performed daily payroll reporting for assigned drivers. Developed and implemented training programs which minimized losses and customer impacts. Operations supervisors must have the ability to determine the causes of and solutions to malfunctions or errors in operations. Utilized Manhattan Warehouse Management System (WMS) to eliminate steps in the crediting process. But in order to do that there are certain skills that an effective operations manager must possess. Focused on customer service and continuous improvement initiatives to achieve outstanding results in efficiency, coordination, and productivity. Coordinated with transportation and other logistics departments to effectively perform operations in a fast pace environment. Created and delivered written communications such as performance appraisals and corrective action reports. Provided leadership of Kohl's E-Commerce Distribution facility in inventory management, while adhering to key performance indicators. Maintained a thorough and comprehensive management of administrative functions. Managed employees including coordinating and delivering monthly safety meetings, performing annual evaluations, and identifying and resolving any problems. Recognized, identified, measured and recommended personal and professional development goals to drive performance. Business Negotiation. Recommended and audited preventative maintenance schedule to assure timely completion of work. Supervised thirty hourly employees simultaneously * Coordinated inbound and outbound orders/shipments * Taught and enforced safety procedures to ensure secure work environment. Supervised activities of Customer Service Representatives, fostering positive customer relations through courteous and efficient service. Trained Technicians in maintenance and production operations, trouble-shooting and safety procedures. Provided direct supervision of staff and provided back-up to Supervisor of Shelter Programs. However, this requires not only understanding a business’s overall goals and objectives, but using that information to run the business successfully. Processed and verified weekly statistical reports for payroll. Organized logistics operations for delivery laborers, first point of contact between the customer and Office logistic administrator. Identified and informed higher management of problems/situations that may impact the agency/facility.